Connect Slack to Helpdesk
When something happens in Slack, Notis takes the next step in Helpdesk. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Slack to Helpdesk
Find Helpdesk tickets from a Slack request
When someone asks about a ticket in a Slack channel, look up relevant Helpdesk tickets and summarize the matches for a quick response.
Check a Helpdesk contact from a Slack DM
When a direct message asks who a customer is, look up matching Helpdesk contacts and return the useful record details in the run report.
Find the right Helpdesk agent for a Slack question
When a Slack channel asks who can handle a support issue, retrieve the Helpdesk agent list and share the relevant names in the run report.
Find a Helpdesk canned response from Slack
When a channel discusses how to reply to a recurring support question, retrieve Helpdesk canned responses and surface relevant templates.
Review Helpdesk tickets when a Slack message gets a priority reaction
Use a chosen Slack reaction as a signal to check Helpdesk for related tickets and summarize the relevant support history.
Check Helpdesk custom fields from Slack
When a Slack question asks what information Helpdesk tracks, retrieve the configured custom fields and summarize them for the team.
Check a customer's Helpdesk subscription from a DM
When a direct message asks about a customer's subscription, look up Helpdesk subscription details and summarize the relevant result.
Look up Helpdesk teams from a Slack discussion
When a Slack channel asks which support teams exist, retrieve the Helpdesk team directory and report the available groups.
Find a Helpdesk view from a Slack question
When someone asks where to find a saved ticket view, retrieve the Helpdesk views and report likely matches to the Slack discussion.
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Slack and Helpdesk
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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