Find a saved reply from a flagged Slack message
Flag a support conversation and get reusable Helpdesk reply options in the run report.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Why this helps
A team can flag a message for action but still forget to check whether a reusable response already exists.
- Turns a lightweight flag into a concrete lookup
- Encourages reuse of existing support language
- Keeps template research close to the flagged conversation
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once.
- 2Create an automation in Automations -> New Automation or request it from Notis in plain language.
- 3Use one instruction asking Notis to find canned responses related to the flagged Slack message and summarize the best matches.
- 4Choose the Slack message reaction added trigger and set the run-report channel.
- 5Test by adding the chosen reaction to a support question with a known reply template.
Questions about this workflow
Does the reaction send a canned response?
No. Notis retrieves possible templates for review; it does not send them to a customer.
Can I limit the reaction trigger?
The Slack reaction trigger supports optional filtering by channel and emoji name.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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