Check related tickets from a Slack reaction
Mark a discussion for attention and let Notis look for connected Helpdesk tickets.
Trigger
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Important support threads can get a reaction but still require someone to remember to search for ticket history.
- Connects a lightweight Slack signal to ticket research
- Reduces the chance of overlooking existing customer history
- Avoids a separate manual search step
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once.
- 2Create the automation in Automations -> New Automation or ask Notis to set it up in plain language.
- 3In one instruction, ask Notis to search Helpdesk tickets related to a message when the chosen reaction is added, then summarize likely matches.
- 4Pick the Slack message reaction added trigger and select where to receive run reports.
- 5Test by adding the chosen reaction to a real message that describes a support issue.
Questions about this workflow
Can I choose a reaction for the trigger?
The Slack reaction event supports optional filtering by channel and emoji name. The automation prompt can describe which signal should prompt the lookup.
Can this update ticket priority?
No. The available Helpdesk action lists tickets and does not change their status or priority.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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