Find saved Helpdesk views from Slack
Bring the Helpdesk view list into the conversation when someone needs a useful ticket queue.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Views
Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
Why this helps
Remembering the right saved view can be difficult when names and queues are managed in another tool.
- Makes saved views easier to discover
- Saves time locating ticket queues
- Connects workflow knowledge to the question that prompted it
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once and authenticate Helpdesk.
- 2Create an automation from the portal or ask Notis for it in plain language.
- 3Use one instruction asking Notis to list Helpdesk views relevant to the Slack question and summarize their names.
- 4Choose the Slack channel message trigger and a run-report destination.
- 5Test with a real question about a named queue or saved view.
Questions about this workflow
Can this create or edit a view?
No. It retrieves saved agent views for reference and does not change them.
Can Notis identify the closest matching view?
Ask it to compare the Slack question with the returned view names and describe the most likely matches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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