Check subscription details from Slack
Get subscription context into the run when a customer question lands in your DMs.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
List Subscriptions
Tool to list subscriptions. Use when you need to retrieve current or historical subscription details.
Why this helps
Subscription checks often pull a founder out of a conversation and into a separate account search.
- Reduces interruption during customer triage
- Provides subscription context alongside the Slack question
- Helps avoid repeated searching for account details
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once.
- 2Create an automation in Automations -> New Automation or tell Notis what to do in plain language.
- 3Give Notis one instruction to look up Helpdesk subscription details for the customer mentioned in a Slack DM and summarize the result.
- 4Select the Slack direct message trigger and choose a run-report channel.
- 5Test with a DM about a known customer subscription.
Questions about this workflow
Can this retrieve historical subscription details?
Yes. The Helpdesk subscription action can retrieve current or historical subscription details.
Will this change a subscription?
No. The action retrieves subscription information and does not modify it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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