Bring customer support history into Slack
See relevant ticket history where your team is already discussing the customer.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Without a quick history check, a team may repeat investigation or miss a previous resolution.
- Helps avoid re-investigating a known issue
- Makes previous ticket context easier to share
- Reduces the effort of rebuilding a customer's history
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Write a single instruction asking Notis to find Helpdesk tickets related to the customer or issue in a Slack message and summarize prior context.
- 4Select the Slack channel message trigger and choose where to receive run reports.
- 5Test with a real customer discussion that has previous Helpdesk tickets.
Questions about this workflow
Can this retrieve a full ticket transcript?
The available action lists tickets. Ask Notis to summarize the relevant ticket information returned by the list action.
Will it change ticket history?
No. The workflow is a lookup and summary only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Helpdesk.