Find a Helpdesk agent from Slack
Get the agent roster into the Slack-triggered run when your team needs to know who handles support.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Why this helps
Unclear ownership can turn a small support question into a round of pings and context switching.
- Makes the agent roster easier to consult
- Shortens the search for support ownership
- Keeps the lookup connected to the original team discussion
Setup
Build it in a few focused steps.
- 1Connect Slack and Helpdesk to Notis once.
- 2In the portal, open Automations -> New Automation, or tell Notis what you want in plain language.
- 3Give Notis one instruction to list Helpdesk agents when a Slack channel asks about support coverage, then summarize the available agents.
- 4Select the Slack channel message trigger and choose a run-report channel.
- 5Test by posting a channel question about who is available to handle support.
Questions about this workflow
Does this assign a ticket to an agent?
No. The available action lists agents. It can help identify an agent, but it does not assign tickets.
Can Notis list every agent?
Yes. The Helpdesk action retrieves the account's agents, and Notis can summarize the roster in response to the Slack question.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Helpdesk. A trigger fires from one place; an action lands in another.
Slack triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Channel Created Trigger
Triggered when a new channel is created in Slack.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Slack and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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