Put customer follow-up in the right Asana section
Keep the next customer response visible in the part of the project where your team expects it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Why this helps
A related task can remain buried in the wrong project section after a new customer issue changes its priority or next step.
- Keep existing tasks organized around a defined follow-up stage.
- Make customer-related work easier to find in a project.
- Reduce manual task shuffling after new ticket signals.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Asana once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis which existing task to identify and which existing project section it should move to when the ticket warrants that step.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket and verify the task is in the intended section.
Questions about this workflow
Does this create an Asana task?
No. This action adds an existing task to a section. The related task and section need to be identifiable and accessible.
Can a ticket always be routed to the same section?
Yes, if your instruction uses a fixed section and the ticket event should consistently trigger that routing. Describe the intended condition in plain language.
Can Notis decide which stage applies?
Only if the stage can be determined from the ticket details or from a rule you provide. Otherwise, ask Notis to report cases that need review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Asana. A trigger fires from one place; an action lands in another.
Zendesk triggers
Asana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
New User Created
Triggered when a new user is created in Zendesk.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Zendesk and Asana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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