Keep customer ticket context with related Asana work
Bring a new support signal into the task where your team is already working.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create task comment
Adds a new text comment (story) to an existing asana task, appearing in its activity feed.
Why this helps
Teams can miss customer context when support updates and delivery work are tracked in separate places.
- Keep relevant customer reports alongside ongoing work.
- Help teammates see support context without switching tools.
- Add a traceable update to the task activity feed.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Asana once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis to find a related Asana task from the ticket details and add a concise comment with the customer context.
- 4Pick the New Zendesk Ticket trigger and choose where run reports should go.
- 5Test with one real ticket and verify that the comment lands on the intended task.
Questions about this workflow
Will this create a task if no related task exists?
This workflow is for adding a comment to an existing task. The related task must be identifiable from available context; ask Notis to report when it cannot find one.
What should the comment include?
Specify the useful customer context in your instruction, such as the ticket request summary. Notis can only use information made available to it.
Can it update every task in a project?
The instruction should identify a specific related task. The event description does not provide a general project search or task matching guarantee.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Asana. A trigger fires from one place; an action lands in another.
Zendesk triggers
Asana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
New User Created
Triggered when a new user is created in Zendesk.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Zendesk and Asana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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