Turn Zendesk webhook escalations into Asana tasks
Give urgent customer follow-up a trackable task as soon as Zendesk sends the signal.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Why this helps
Escalations sent through webhook integrations can be easy to overlook when they do not enter the team's usual task queue.
- Create a trackable task from an incoming escalation request.
- Keep the escalation details supplied in the webhook payload available to the team.
- Reduce manual handoff from support tooling to project work.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Asana once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis to create an Asana task for webhook escalation requests using the details included in each HTTP request.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Send one real example request and check the resulting task.
Questions about this workflow
What starts the automation?
An HTTP request to the Notis webhook trigger. Configure Zendesk or an intermediary to send the request; the webhook payload should include the context you want in Asana.
Does Notis automatically receive all Zendesk tickets through this webhook?
Only requests sent to the Notis webhook start this workflow. The trigger does not subscribe to Zendesk events by itself.
What if the payload is missing the escalation details?
Notis can only use information included in the request or provided in your instruction. Include the details needed to create a useful task.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Asana. A trigger fires from one place; an action lands in another.
Zendesk triggers
Asana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
New User Created
Triggered when a new user is created in Zendesk.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Zendesk and Asana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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