Turn scheduled Zendesk reviews into clear follow-up tasks
Make support review a repeatable routine that leaves actionable work in Asana.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Why this helps
Teams can leave ticket reviews as a mental checklist, making it harder to turn unresolved customer needs into owned work.
- Create a repeatable moment to review available ticket information.
- Turn identified follow-up needs into visible Asana tasks.
- Reduce reliance on remembering which tickets need action.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Asana once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Tell Notis to review the Zendesk ticket information it can access and create Asana tasks for items that need follow-up.
- 4Pick a recurring schedule trigger and choose where run reports should go.
- 5Test with one real review example and check the tasks created.
Questions about this workflow
Does the schedule itself find every open Zendesk ticket?
The schedule starts the automation, but it does not define a Zendesk query. Ask Notis to review only ticket information it can access and provide any needed scope in your instruction.
Can this create duplicate tasks on later runs?
It may if the instruction and available context do not distinguish items already handled. Include a practical review rule and check a real example before relying on it.
What schedule should I choose?
Choose a cadence that fits your team's review routine in the trigger setup. The workflow does not assume a particular interval.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Asana. A trigger fires from one place; an action lands in another.
Zendesk triggers
Asana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
New User Created
Triggered when a new user is created in Zendesk.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Zendesk and Asana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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