Send a published credential after a WhatsApp request
Route requests for an existing award to Certifier for email delivery, once publication and recipient email are confirmed.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Why this helps
A request to resend a credential can get buried in a busy chat while someone checks the award's status and sends it manually.
- Turn resend requests into a clear delivery task
- Require publication confirmation before sending
- Reduce manual follow-up on credential delivery
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Certifier once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to use Certifier Send a Credential for requests with a known credential and recipient email, after confirming the credential is published.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real request for a published credential.
Questions about this workflow
Can this send a credential that is not published?
No. The Certifier action is intended for a published credential, so the automation instruction should require confirming publication first.
Will Notis discover the recipient's email from Certifier?
The workflow needs a known recipient email. If the WhatsApp message or other available context does not provide it, ask for it before sending.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Certifier. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Whatsapp and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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