Look up credential activity from WhatsApp inquiries
Route a credential activity question to Certifier and retrieve the interaction events for the credential in question.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
Why this helps
Answering activity questions means finding the right credential and checking its history while keeping track of the original chat.
- Start an activity lookup from the support conversation
- Use Certifier interaction history as the source for review
- Reduce context switching during credential support
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Certifier once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to retrieve Certifier interactions for a specific credential when a message asks about its activity, and flag messages without an identifiable credential.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real activity question that identifies a credential.
Questions about this workflow
Does this verify that a credential is valid?
No. This action retrieves interaction events for a specific credential. Use the returned events to review activity; do not treat them as a separate verification result.
Can it search all credential activity without an identifier?
The action is for a specific credential. The workflow needs an identifiable credential and should flag inquiries that do not provide one.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Certifier. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Whatsapp and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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