Turn WhatsApp award requests into issued credentials
When someone requests recognition over WhatsApp, let Notis handle credential issuance once the required details are ready.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Why this helps
Award requests arrive between other conversations, and manually transferring recipient details into a credential system can delay recognition.
- Act on clear award requests without switching apps
- Use the recipient and group details supplied in the conversation
- Keep credential issuance and delivery together
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Certifier once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to create, issue, and send a credential for clear award requests when recipient details and group ID are present; ask for missing details otherwise.
- 4Pick the WhatsApp New Message Received trigger and choose where run reports go.
- 5Test with one real request that includes recipient details and a group ID.
Questions about this workflow
What details must the message include?
The recipient details and Certifier group ID must be ready for the create, issue, and send action. If something is missing, the instruction should have Notis flag it instead of guessing.
Does this send a WhatsApp reply?
No. This workflow uses the WhatsApp message as its trigger and creates, issues, and sends the credential through Certifier.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Certifier. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
Connect any two apps with Notis in the middle.
Whatsapp and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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