Move a booking when a customer requests a new time
Use a clear WhatsApp reschedule request to find the current booking, check the requested slot, and update Appointo when available.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Reschedule Booking
Tool to reschedule an existing booking to a new timeslot. Use after confirming new timeslot availability.
Why this helps
A new time may be agreed in chat, but the existing Appointo booking can remain on the old slot.
- Carry a clear new-time request into the calendar.
- Require availability confirmation before the booking changes.
- Report unclear booking matches or unavailable times for follow-up.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Appointo once in the Notis portal.
- 2Create a new automation in the portal or tell Notis what outcome you want from any channel.
- 3In one instruction, ask Notis to identify the existing Appointo booking, check availability for the new time requested in WhatsApp, and reschedule only when the booking and available slot are clear.
- 4Choose the New Message Received trigger and where run reports should go.
- 5Test with one real reschedule request and review the resulting booking.
Questions about this workflow
Does this check availability before rescheduling?
Yes. The instruction should require a check of the requested new slot before the reschedule action.
What happens when the requested slot is unavailable?
Have Notis report that the slot is unavailable so another time can be agreed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Appointo. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Whatsapp and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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