Move a confirmed appointment request into Appointo
Capture a clear booking request from WhatsApp and create the Appointo booking once the slot is confirmed available.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Why this helps
A customer agrees to a time in chat, but the booking still needs to be entered into the calendar.
- Reduce retyping from chat into the booking system.
- Create a booking only when the requested slot is confirmed available.
- Keep a report of the request and booking result.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Appointo once in the Notis portal.
- 2Create a new automation in the portal or tell Notis what outcome you want from any channel.
- 3In one instruction, ask Notis to create an Appointo booking for a WhatsApp request only when the requested appointment and time are clear and availability is confirmed; report requests that need clarification.
- 4Choose the New Message Received trigger and where run reports should go.
- 5Test with one real, confirmed booking request.
Questions about this workflow
Will it book an unclear time request?
The instruction should require a clear appointment and time, and confirmed availability. Notis should report missing details instead of guessing.
Does the WhatsApp customer receive a confirmation?
This workflow creates the Appointo booking and reports the result through Notis. The listed Appointo action does not send a WhatsApp reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Appointo. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Whatsapp and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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