Carry a clear WhatsApp cancellation request into Appointo
Find the booking a customer asked to cancel, then revoke it in Appointo when the request and matching booking are clear.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Why this helps
Cancellation requests can sit in chat while someone tracks down the matching booking and updates the calendar.
- Reduce delay between a clear cancellation request and booking update.
- Use booking details from the message to locate the relevant record.
- Surface ambiguous matches for review before cancellation.
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Appointo once in the Notis portal.
- 2Create a new automation in the portal or tell Notis what outcome you want from any channel.
- 3In one instruction, ask Notis to find and cancel the Appointo booking named in a clear WhatsApp cancellation request, and report instead of acting when the booking or request is ambiguous.
- 4Choose the New Message Received trigger and where run reports should go.
- 5Test with one real cancellation request and confirm the resulting booking status.
Questions about this workflow
Can this cancel the wrong booking if details are unclear?
The instruction requires a clear matching booking and asks Notis to report ambiguous cases for review.
Does the cancellation action support selected attendees?
The listed action can cancel a booking or selected customers, provided the relevant booking details have been verified.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Appointo. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Whatsapp and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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