Capture Telegram support requests in Intercom
Let Notis turn useful support messages in Telegram into Intercom conversations, ready for follow-up.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create conversation
Creates a new conversation in intercom
Why this helps
Support requests in Telegram can disappear beneath everyday chat, leaving founders to remember which issue needs a reply.
- Keep customer issues in the support workspace you already use.
- Reduce copy and paste between chat and support tools.
- Make follow-up easier to track when Telegram gets busy.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Intercom to Notis once through the portal.
- 2Create an automation in the portal or tell Notis what you want in plain language.
- 3Use one instruction: turn each new Telegram support request into an Intercom conversation with its context.
- 4Choose the Telegram New Message Received trigger and a channel for run reports.
- 5Test with one real support request and check that its context appears in Intercom.
Questions about this workflow
Does this send every Telegram message to Intercom?
The plain-language instruction can tell Notis to act on messages that are support requests, helping keep unrelated chat out of the Intercom queue.
What should I test first?
Send a representative support request to the bot in a chat it can access, then check the resulting Intercom conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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