Connect Telegram to Intercom
When something happens in Telegram, Notis takes the next step in Intercom. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Telegram to Intercom
Turn Telegram support requests into Intercom conversations
Send clear support requests arriving in Telegram to Intercom as conversations, so customer issues enter the support queue without manual copying.
Save Telegram customer context as an Intercom note
Capture customer details shared in Telegram as a note in Intercom, so important context is available alongside the contact record.
Tag Intercom contacts from Telegram feedback
Recognize actionable product feedback in Telegram and add a chosen tag to the matching Intercom contact for easier review.
Route Telegram escalations to an Intercom team
When a Telegram message clearly signals an urgent customer issue, ask Notis to assign the related Intercom conversation to the right team.
Capture customer issues from a Telegram channel
Turn customer issues posted in a monitored Telegram channel into Intercom conversations, creating a more reliable follow-up trail.
Tag feedback when a Telegram button is tapped
Use a Telegram inline button response to mark the matching Intercom contact with a feedback tag, making lightweight feedback easier to triage.
Record important edits to Telegram customer messages
When a customer edits a Telegram message with corrected details, save the updated context as a note on the matching Intercom contact.
Mark new Telegram community members in Intercom
When someone joins a Telegram group, tag the matching Intercom contact so onboarding or community follow-up is easier to spot.
Reply to an Intercom conversation from a Telegram follow-up
When a Telegram message clearly contains an approved follow-up for a known conversation, have Notis send it as an Intercom reply.
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Telegram and Intercom
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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