Close Intercom issues confirmed resolved in Telegram
A clear customer confirmation can finish the support loop and clear the resolved conversation from view.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Close conversation
Closes a conversation in intercom, marking it as resolved
Why this helps
Resolved issues can remain open because the final confirmation arrived in a different chat.
- Clear resolved work from the active queue.
- Reduce manual inbox housekeeping.
- Keep the conversation status aligned with a customer confirmation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Intercom to Notis once through the portal.
- 2Create an automation through the portal or ask Notis using plain language.
- 3Tell Notis to close only the matching Intercom conversation after an explicit customer confirmation that the issue is resolved.
- 4Choose New Message Received and select a channel for run reports.
- 5Test with a known resolved example and confirm the intended conversation is closed.
Questions about this workflow
Will a message like 'thanks' close a conversation?
Tell Notis to require an unambiguous resolution confirmation, not a generic acknowledgment.
What if more than one conversation matches?
Instruct Notis to skip closing and report the ambiguity until the correct conversation is clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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