Organize Telegram feedback in Intercom
Turn relevant feedback shared in Telegram into a small, searchable signal on the customer record.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Why this helps
Useful feedback gets buried in chat, while founders struggle to remember who raised which issue.
- Make feedback easier to find on customer records.
- Reduce manual tagging after a busy chat.
- Keep feedback signals connected to the person who shared them.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Intercom to Notis once through the portal.
- 2Create an automation in the portal or tell Notis to set it up in plain language.
- 3In one instruction, ask Notis to tag the matching Intercom contact when a Telegram message contains actionable feedback.
- 4Select New Message Received and choose a channel for automation run reports.
- 5Test with one feedback message and verify the expected tag on the contact.
Questions about this workflow
Can this ignore casual comments?
Yes. Tell Notis to add the tag only when the message contains actionable product feedback.
What if a Telegram sender is not an Intercom contact?
Ask Notis to tag only when it can confidently match an existing contact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Intercom.