Route customer escalations from Telegram
Make urgent messages easier to act on by routing the related Intercom conversation to the right team.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Why this helps
An urgent message in a group chat can be seen but still lack a clear owner for the next step.
- Give urgent customer issues a clearer owner.
- Avoid relying on someone to remember to route a conversation.
- Keep escalation handling connected to Intercom support work.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Intercom to Notis once through the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3Give Notis one instruction to identify escalation messages and assign the matching Intercom conversation to a named team.
- 4Choose New Message Received and select a channel for run reports.
- 5Test with a real escalation example and verify the assignment in Intercom.
Questions about this workflow
Does this create a conversation too?
This workflow assigns a related existing Intercom conversation. Use a separate instruction or automation if you also need to create new conversations.
Can I define what counts as urgent?
Yes. Describe the urgency cues in the plain-language instruction and name the destination team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Intercom.