Carry Telegram consent requests into Intercom
Let a clear preference request in Telegram update the corresponding subscription on the Intercom contact.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Why this helps
Subscription preferences can be overlooked when a customer shares them outside the usual support channel.
- Keep a customer's stated message preference with their Intercom record.
- Reduce the chance of missing a clear opt-out request.
- Avoid manually relaying consent changes between tools.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Intercom to Notis once through the portal.
- 2Create an automation through the portal or ask Notis in plain language.
- 3Tell Notis to update only the clearly identified contact and subscription type when a Telegram message explicitly requests an opt-in or opt-out.
- 4Choose New Message Received and a channel for run reports.
- 5Test with a controlled example and confirm the subscription status for the intended contact.
Questions about this workflow
Can this distinguish opting in from opting out?
Yes. Describe both outcomes in the instruction and identify the subscription type they refer to.
Should vague messages change a preference?
No. Instruct Notis to act only on explicit requests and report ambiguity for follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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