Turn Telegram channel issues into Intercom follow-up
Use channel posts as a signal for customer support work, with Notis carrying the issue into Intercom.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Create conversation
Creates a new conversation in intercom
Why this helps
Customer problems posted publicly can be overlooked when the channel also carries announcements and discussion.
- Bring channel-reported issues into the support queue.
- Keep a follow-up record outside the chat stream.
- Reduce the need to manually copy reports into Intercom.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Intercom to Notis once, and make sure the bot is an administrator in the channel.
- 2Create an automation through the portal or by asking Notis in plain language.
- 3In one instruction, ask Notis to create an Intercom conversation for customer issues announced in the channel.
- 4Choose New Channel Post as the trigger and select a channel for run reports.
- 5Test with one representative issue post and check the conversation in Intercom.
Questions about this workflow
Does the bot need channel access?
Yes. The bot must be an administrator in the Telegram channel for new channel posts to trigger the workflow.
Can announcements be excluded?
Tell Notis to create conversations only for posts that describe a customer issue needing follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Intercom. A trigger fires from one place; an action lands in another.
Telegram triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Attach a contact to a company
You can attach a company to a single contact.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Close conversation
Closes a conversation in intercom, marking it as resolved
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Telegram and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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