Make it easier to report an issue in the moment
A brief report can be enough to start a response and gather more context later.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Incident V1
Tool to create a new incident in incident.io. Use when you need to report and track an operational issue or outage. Requires at minimum an idempotency_key and visibility setting.
Why this helps
People may delay reporting when they think they need a complete, perfectly formatted summary.
- Lower the effort needed to report an issue.
- Preserve the reporter's original words for follow-up.
- Let responders ask for missing details after an incident is opened.
Setup
Build it in a few focused steps.
- 1Connect Telegram and incident.io once through the portal.
- 2Create an automation in the portal or ask Notis to set it up conversationally.
- 3Use one plain-language instruction asking Notis to create an incident for concise Telegram reports of operational issues, keeping unknown details marked as unknown.
- 4Choose New Message Received and select where run reports should appear.
- 5Test with a short, realistic issue report.
Questions about this workflow
Does the report need a full incident description?
No. The workflow is intended to capture a concise report and its known context.
Will Notis fill in details that are missing?
Ask Notis to leave missing information unknown so responders can follow up accurately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to incident.io. A trigger fires from one place; an action lands in another.
Telegram triggers
incident.io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Alert Attribute V2
Tool to create an alert attribute in incident.io. Use when you need to define structured data fields that can be parsed from alerts coming in via alert sources. Alert attributes allow you to extract and organize information from incoming alerts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Alert Route V2
Tool to create an alert route in incident.io. Use when you need to configure how alerts should be processed, routed, and potentially converted into incidents based on conditions, grouping rules, and templates.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Alert Source V2
Tool to create a new alert source in incident.io. Use when you need to set up a new integration for receiving alerts from external systems via HTTP webhooks or manual entry.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Catalog Entry V2
Tool to create a catalog entry in incident.io. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Catalog Entry V3
Tool to create a catalog entry in incident.io using the V3 API. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Catalog Type V3
Tool to create a new catalog type in incident.io V3 API. Use when you need to define custom resource types for your organization's catalog, such as teams, services, or infrastructure components.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Custom Field Option
Tool to create a new custom field option in incident.io. Use when you need to add a new selectable value to an existing custom field.
Create Custom Field V2
Tool to create a custom field in incident.io using the V2 API. Use when you need to add a new custom field to track additional information during incidents.
Connect any two apps with Notis in the middle.
Telegram and incident.io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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