Keep corrected impact details in the incident
Make sure responders see the correction, not the first estimate, in the incident record.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Edit Incident V2
Tool to edit an existing incident in incident.io. Use when you need to update incident details like name, summary, severity, status, custom fields, or role assignments.
Why this helps
An early impact estimate can linger in an incident after the Telegram report has been corrected.
- Bring corrected impact information into the incident.
- Reduce confusion between an early estimate and the latest report.
- Limit manual cross-checking of edited chat messages.
Setup
Build it in a few focused steps.
- 1Connect Telegram and incident.io once through the Notis portal.
- 2Create an automation in the portal or ask Notis to create it in plain language.
- 3Tell Notis in one instruction to update the related incident when an edited Telegram report corrects affected users or services.
- 4Choose Message Edited and select where run reports should appear.
- 5Test by editing a report tied to an existing incident.
Questions about this workflow
Can it preserve the earlier estimate?
Ask Notis to note that the impact was corrected and retain the latest stated estimate in the incident details.
What makes this different from a new message trigger?
This workflow responds to an edit to a message the bot can see, so it can focus on corrections to an existing report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to incident.io. A trigger fires from one place; an action lands in another.
Telegram triggers
incident.io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Alert Attribute V2
Tool to create an alert attribute in incident.io. Use when you need to define structured data fields that can be parsed from alerts coming in via alert sources. Alert attributes allow you to extract and organize information from incoming alerts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Alert Route V2
Tool to create an alert route in incident.io. Use when you need to configure how alerts should be processed, routed, and potentially converted into incidents based on conditions, grouping rules, and templates.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Alert Source V2
Tool to create a new alert source in incident.io. Use when you need to set up a new integration for receiving alerts from external systems via HTTP webhooks or manual entry.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Catalog Entry V2
Tool to create a catalog entry in incident.io. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Catalog Entry V3
Tool to create a catalog entry in incident.io using the V3 API. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Catalog Type V3
Tool to create a new catalog type in incident.io V3 API. Use when you need to define custom resource types for your organization's catalog, such as teams, services, or infrastructure components.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Custom Field Option
Tool to create a new custom field option in incident.io. Use when you need to add a new selectable value to an existing custom field.
Create Custom Field V2
Tool to create a custom field in incident.io using the V2 API. Use when you need to add a new custom field to track additional information during incidents.
Connect any two apps with Notis in the middle.
Telegram and incident.io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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