Keep new Telegram group context with the customer thread
When someone joins a support group, let Notis carry relevant context into the Helpwise conversation.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Why this helps
A new group member may miss earlier context, creating extra explanation and follow-up for the person handling support.
- Capture relevant group onboarding context with the customer thread.
- Make support handoffs easier to pick up.
- Reduce repeated explanations across chats.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to describe the workflow in plain language.
- 3In one instruction, ask Notis to add a concise note about a new member only when the join event can be matched to a specific Helpwise conversation.
- 4Select New Chat Member as the Telegram trigger and choose a channel for run reports.
- 5Test with a test group and an identifiable matching conversation.
Questions about this workflow
Will a group join always identify a Helpwise customer?
Not necessarily. Instruct Notis to add a note only when it can confidently identify a matching conversation.
What event starts this workflow?
It starts when a new member joins a Telegram group or supergroup the bot belongs to.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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