Connect Telegram to Helpwise
When something happens in Telegram, Notis takes the next step in Helpwise. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Telegram to Helpwise
Capture Telegram support context in Helpwise
Turn a Telegram support update into a concise note on its matching Helpwise conversation, so key context stays with the customer thread.
Look up a Helpwise thread from Telegram
Ask about a customer thread in Telegram and have Notis retrieve the matching Helpwise conversation details for a focused answer.
Review the Helpwise support queue from Telegram
Use a Telegram request to retrieve a Helpwise conversation list for a quick view of the support queue.
Review Helpwise messages from a Telegram request
Retrieve messages from a Helpwise conversation when a Telegram message asks for the latest thread context.
Update Helpwise contact details from Telegram
Capture a confirmed contact detail shared in Telegram and update the matching Helpwise contact record.
Refresh Helpwise notes when Telegram context changes
When a Telegram message is edited, add the corrected context to the matching Helpwise conversation note.
Turn Telegram confirmation taps into Helpwise notes
When you tap a confirmation button in Telegram, record the follow-through decision as a note on the related Helpwise conversation.
Save support-relevant Telegram channel posts to Helpwise
Capture a channel announcement that affects customer support as a note on the matching Helpwise conversation.
Keep support handoff context when a Telegram member joins
When a new member joins a Telegram support group, record relevant group context as a note on the matching Helpwise conversation.
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
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Inbox
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Telegram and Helpwise
Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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