Check Helpwise conversation details from Telegram
Keep your question in Telegram while Notis fetches the relevant Helpwise conversation details.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Conversation
Tool to retrieve details of a specific conversation. Use when you need full conversation context.
Why this helps
Switching between a chat and an inbox to check a thread can interrupt the work you were already doing.
- Get thread details without manually opening a separate inbox.
- Keep a support question and its answer in the same chat.
- Make it easier to resume customer work after an interruption.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally to retrieve Helpwise conversation details.
- 3Write one plain-language instruction asking Notis to use the customer or subject mentioned in a new Telegram message to find and summarize the matching conversation.
- 4Select New Message Received as the Telegram trigger and choose where to receive run reports.
- 5Test with a Telegram message that names a real Helpwise customer or subject.
Questions about this workflow
Can this find a thread from a Telegram question?
Yes, when the message includes enough identifying information for Notis to locate the matching Helpwise conversation.
Does the workflow change the conversation?
No. It retrieves conversation details to help answer the question.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
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New Channel Post
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Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
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Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Helpwise Conversation
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New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Mailbox
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Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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