Confirm the customer issue, then check its Helpwise context
Use a Telegram button to identify the issue you want to continue, then retrieve its Helpwise conversation details.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Get Conversation
Tool to retrieve details of a specific conversation. Use when you need full conversation context.
Why this helps
When several support threads compete for attention, remembering which one you chose to handle first can add friction.
- Connect a clear Telegram choice to the related conversation lookup.
- Reduce the mental load of keeping a chosen thread in mind.
- Get customer context at the point you are ready to continue.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to retrieve a conversation after a Telegram confirmation.
- 3Write one instruction explaining what each callback option means and how Notis should use it to identify and retrieve the intended Helpwise conversation.
- 4Select Callback Query Received as the trigger and choose a channel for run reports.
- 5Test the relevant buttons with clearly identified customer conversations.
Questions about this workflow
Can each button indicate a different conversation?
Yes, if the button context or related Telegram message provides enough information for Notis to identify the intended conversation.
Does this mark the thread as handled?
No. It retrieves conversation details so you can continue with the issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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