Review customer conversations after a service update
Let a relevant service announcement prompt a Helpwise conversation check, so follow-up work is easier to see.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Get Conversations
Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.
Why this helps
After posting a service update, it can be easy to forget to check whether customers have active conversations about the change.
- Tie a service update to a support queue review.
- Create a natural follow-up cue after an announcement.
- Reduce the chance of forgetting to check customer conversations.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or describe the desired review in one plain-language instruction.
- 3Ask Notis to retrieve Helpwise conversations after a service-related Telegram channel post so you can review for customer follow-up.
- 4Select New Channel Post as the Telegram trigger and choose a channel for run reports.
- 5Test with a relevant channel announcement and review the returned conversation list.
Questions about this workflow
Does this determine which customers are affected?
It retrieves conversations for your review. Be specific about the service update and use the results to decide what needs follow-up.
Does it send customer replies?
No. It retrieves the conversation list.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
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Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
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Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
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Delete Helpwise Message
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Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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