Bring relevant Telegram channel updates into Helpwise
Keep a customer-impacting announcement connected to the Helpwise thread where it can guide a response.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Why this helps
Service updates posted in a channel can be hard to connect with customer conversations that need follow-up.
- Keep relevant service updates next to customer support context.
- Make announcements easier to reference during a reply.
- Reduce manual copying from a channel into the inbox.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpwise to Notis once in the portal.
- 2Create an automation through the portal or describe the desired outcome to Notis.
- 3Use one plain-language instruction asking Notis to add a channel post as a note only when it clearly relates to an identifiable Helpwise conversation.
- 4Select New Channel Post as the Telegram trigger and choose a channel for run reports.
- 5Test with a customer-relevant channel post and a matching Helpwise conversation.
Questions about this workflow
Will every channel post be added to Helpwise?
Your instruction can limit notes to posts that clearly affect a customer conversation and can be matched to it.
Does the bot need channel access?
The Telegram bot must be an administrator in the channel where the post is published.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
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New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
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Message Edited
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Delete Helpwise Message
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Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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