Locate Helpwise conversation files from Telegram
Ask Notis to find the files on a customer thread while you keep working in Telegram.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Conversation Attachments
Tool to retrieve attachments. Use when you need to list all files sent in a given conversation or across your account.
Why this helps
Customer files can be difficult to locate when you are already focused in another tool or chat.
- Find conversation files through a Telegram request.
- Reduce manual searching in the support inbox.
- Keep customer work moving when a file is needed.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpwise to Notis once in the portal.
- 2Create an automation in the portal or tell Notis what files to retrieve.
- 3Write one instruction asking Notis to find the identified Helpwise conversation and retrieve its attachments when you request them in Telegram.
- 4Select New Message Received as the Telegram trigger and choose a channel for run reports.
- 5Test with a conversation that has an attachment and a clear Telegram lookup request.
Questions about this workflow
Can it find attachments across the account?
This workflow is designed to retrieve attachments for a specified conversation. Include enough details to identify it.
Does it send the file to a customer?
No. It retrieves attachment information for the requested conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpwise. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpwise actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
Connect any two apps with Notis in the middle.
Telegram and Helpwise, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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