Get Helpdesk custom fields in Telegram
Bring field definitions into chat when a process question comes up, and keep your attention on resolving it.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Why this helps
Unfamiliar custom fields can stall a task while you navigate settings or ask someone else what they mean.
- Retrieve configured custom fields from a Telegram request.
- Make process details easier to find when context is limited.
- Reduce interruptions caused by searching Helpdesk settings.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpdesk to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to retrieve Helpdesk custom fields when you request them in Telegram.
- 3Pick the Telegram New Message Received trigger and choose where run reports should go.
- 4Test with a request for the configured Helpdesk custom fields.
Questions about this workflow
Does this change custom fields?
No. This workflow retrieves the fields configured in Helpdesk.
Can the request focus on one field?
You can name the field or describe what you are trying to understand in your Telegram message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Telegram and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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