Check Helpdesk reply templates in Telegram
See the response options you already have before drafting a reply or following up with a customer.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Why this helps
Searching for a familiar reply template can pull you out of the task and make a simple response feel like a restart.
- Retrieve the available canned response list from a chat request.
- Keep template discovery close to the support conversation.
- Avoid repeated manual navigation to the response library.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpdesk to Notis once through the portal.
- 2Create an automation in the portal or tell Notis to retrieve Helpdesk canned responses when requested in Telegram.
- 3Pick the Telegram New Message Received trigger and choose a channel for run reports.
- 4Test with a message asking which canned responses are available.
Questions about this workflow
Will the workflow send a canned response to a customer?
No. The available action lists canned responses; it does not send a reply.
Can I ask for templates on a topic?
Describe the topic in your request so Notis can use it to guide the response-library lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Telegram and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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