Start a Helpdesk ticket check with a Telegram button
Make a deliberate tap the cue to pull together ticket context, so you can move into the next step with less searching.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
A useful follow-up can stay in limbo when it takes several steps to return to the ticket queue and find the right context.
- Start a ticket review with a clear, intentional button tap.
- Bring relevant ticket context into the Telegram flow.
- Make follow-up easier to resume after a pause.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpdesk to Notis once through the portal.
- 2Create an automation in the portal or tell Notis what ticket context to retrieve when the Telegram button is tapped.
- 3Pick the Telegram Callback Query Received trigger and choose a channel for run reports.
- 4Test by tapping the configured inline button on a real bot message.
Questions about this workflow
What causes this workflow to run?
It runs when someone taps an inline keyboard button attached to one of the bot's messages.
Can the button change a ticket status?
No. This workflow uses List Tickets to retrieve ticket context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Telegram and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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