Keep Helpdesk follow-up visible on a schedule
A regular, focused ticket scan can make it easier to spot unfinished follow-up without repeatedly reopening the queue.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Remembering to check for unresolved tickets takes mental energy and can compete with work that needs your attention now.
- Prompt a consistent review of Helpdesk tickets.
- Make open follow-up easier to notice before it goes stale.
- Replace ad hoc queue checking with a predictable check-in.
Setup
Build it in a few focused steps.
- 1Connect Helpdesk to Notis once through the portal, and connect Telegram if you want reports there.
- 2Create an automation in the portal or ask Notis to review Helpdesk tickets that may need follow-up on a recurring schedule.
- 3Pick a Notis recurring schedule and choose the channel for run reports.
- 4Test the instruction with one real scheduled or manual run.
Questions about this workflow
Can I choose how often it runs?
Yes. Choose a recurring schedule that fits your support rhythm when creating the automation.
Will it update ticket statuses?
No. The workflow retrieves tickets and reports useful follow-up context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Telegram and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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