Orient new Telegram group members to Helpdesk agents
Give a new teammate a quick view of the support roster so they know who is involved before the next handoff.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Why this helps
New group members can miss team context, leaving them unsure who handles support and where to direct a question.
- Use a join event to prompt a support roster lookup.
- Make team orientation easier to resume and share.
- Reduce repeated questions about who is on the Helpdesk account.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpdesk to Notis once through the portal, and add the bot to the group.
- 2Create an automation in the portal or tell Notis to retrieve the Helpdesk agent roster when a new member joins.
- 3Pick the Telegram New Chat Member trigger and choose where run reports should appear.
- 4Test with a real join event in a group the bot can access.
Questions about this workflow
Does this message the new member directly?
The Helpdesk action retrieves the agent roster. Configure the plain-language instruction and report channel to provide the result where it is useful.
What event triggers the workflow?
It triggers when a new member joins a Telegram group or supergroup the bot belongs to.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Telegram and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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