Connect Telegram channel updates with ticket review
When your channel publishes an important update, bring the related support queue into view for a focused follow-up check.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
List Tickets
Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.
Why this helps
Announcements can prompt support work, but the need to search for related tickets later makes follow-through easier to forget.
- Use a channel post as a cue to review Helpdesk tickets.
- Keep announcement-related follow-up visible.
- Reduce the chance that a support check disappears after publishing.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Helpdesk to Notis once through the portal, and make sure the bot can see the channel.
- 2Create an automation in the portal or tell Notis to review Helpdesk tickets relevant to each new channel post.
- 3Pick the Telegram New Channel Post trigger and choose where run reports should appear.
- 4Test by publishing one real channel post that should prompt a ticket review.
Questions about this workflow
Does the bot need channel access?
Yes. The Telegram bot must be an administrator in the channel to receive new channel posts.
Will this create a ticket?
No. This workflow retrieves and summarizes relevant Helpdesk tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Helpdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Helpdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Connect any two apps with Notis in the middle.
Telegram and Helpdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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