Make asking for help a single tap
A Telegram help button can start a Freshservice ticket, so the next step is easier to remember and act on.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Why this helps
When people have to compose a full request, they may postpone reporting an issue or forget to return to it.
- Offer a simple route to ask for help.
- Capture a clear signal that someone needs follow-up.
- Reduce the effort of starting a request.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshservice to Notis once through the portal.
- 2Create or choose a Telegram bot message with an inline help button, and ensure the bot can receive callback queries.
- 3Create an automation in Notis and instruct it to create a Freshservice ticket when the help button is tapped, using available context.
- 4Choose Callback Query Received as the trigger and select a run-report channel.
- 5Tap the button once as a real example and check that the ticket appears.
Questions about this workflow
Does the workflow create the button?
No. Set up the inline keyboard button on the Telegram bot message; this workflow responds when it is tapped.
Can this be used for a general help request?
Yes. Describe the meaning of the button and the ticket outcome in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshservice. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Telegram and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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