Connect Telegram to Freshservice
When something happens in Telegram, Notis takes the next step in Freshservice. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Telegram to Freshservice
Turn an urgent Telegram issue into a Freshservice ticket
Capture a clearly urgent Telegram report as a Freshservice ticket so it has an ownerable record for follow-up.
Log Telegram bug reports in Freshservice
Create a Freshservice ticket when a Telegram message describes a product or workflow bug that needs investigation.
Record access requests from Telegram
Turn Telegram requests for account or system access into Freshservice tickets for a consistent follow-up trail.
Capture equipment problems reported in Telegram
Create a Freshservice ticket when someone reports broken or unavailable work equipment in Telegram.
Route support reports from a Telegram channel
Turn actionable support reports published in a Telegram channel into Freshservice tickets for follow-up.
Create a ticket when someone taps a help button
Let users request help by tapping a Telegram inline button, then create a Freshservice ticket for follow-up.
Capture issue details added in an edited Telegram message
When an edited Telegram message adds a needed issue report, create a Freshservice ticket with the updated context.
Turn Telegram service requests into tickets
Convert requests for help or internal service shared in Telegram into Freshservice tickets to keep the next step visible.
Start a Freshservice catalog request from Telegram
When someone asks for a supported catalog service in Telegram, create a Freshservice service request for follow-up.
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshservice. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Telegram and Freshservice
Connect any two apps with Notis in the middle.
Telegram and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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