Keep related service desk work aligned
A channel update that changes how several tickets should be handled can trigger a consistent Freshservice update.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Why this helps
A team announcement can change the plan while tickets continue to reflect the old status or direction.
- Carry an operational update into the tickets it affects.
- Reduce manual repetition across related records.
- Make channel announcements more actionable.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshservice to Notis once through the portal.
- 2Make the bot an administrator in the channel whose posts should be considered.
- 3Create an automation and provide one instruction for applying a clearly scoped channel update to related Freshservice tickets.
- 4Choose New Channel Post as the trigger and select a channel for run reports.
- 5Test with one relevant post and a small, known ticket set.
Questions about this workflow
Will an ordinary announcement update tickets?
The instruction should specify which kinds of announcements matter and which tickets they affect.
What if the post does not identify the ticket scope clearly?
Ask Notis in the instruction to request clarification rather than making a broad update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshservice. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Telegram and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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