Keep access requests from slipping through chat
When someone requests access in Telegram, Notis can give the request a Freshservice ticket to follow.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Why this helps
Access requests can be easy to overlook when they arrive among unrelated chat messages.
- Give access requests a trackable record.
- Reduce manual copying from chat into the service desk.
- Make it easier to check on a request later.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshservice to Notis once in the portal.
- 2Create a new automation in Automations, or ask Notis conversationally to set it up.
- 3Describe in one instruction that Telegram messages requesting account or system access should create a Freshservice ticket.
- 4Choose New Message Received as the trigger and select where run reports should go.
- 5Test with one real access request and confirm the ticket captures the request.
Questions about this workflow
Can this handle requests shared in a group?
The bot must be able to receive the group messages; for every message, its Privacy Mode must be disabled in BotFather.
Will the automation grant access?
This workflow records a request as a ticket for follow-up; it does not itself grant access.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshservice. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshservice actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Delete Release
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Solution Article
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Solution Category
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Connect any two apps with Notis in the middle.
Telegram and Freshservice, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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