Schedule a regular Freshdesk ticket review
Put a lightweight queue review on a steady rhythm so open support work is easier to revisit.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List All Tickets
Lists all tickets in freshdesk.
Why this helps
Without a routine, ticket reviews can be postponed until an issue becomes difficult to ignore.
- Create a predictable starting point for ticket review.
- Reduce the effort of remembering to open the queue.
- Make recurring support workload checks easier to sustain.
Setup
Build it in a few focused steps.
- 1Connect Freshdesk to Notis once in the portal; connect Telegram too if you want Telegram involved in later requests.
- 2In the portal, open Automations, choose New Automation, and give it a name.
- 3Ask Notis in one plain-language prompt to list Freshdesk tickets on the recurring review schedule you want.
- 4Choose a recurring schedule, select a channel for run reports, and create the automation.
- 5Test with one run and confirm the ticket list is useful for your review.
Questions about this workflow
Does this workflow start from a Telegram event?
No. It uses a Notis recurring schedule to list Freshdesk tickets.
Can the review run weekly?
Yes. Choose a weekly recurring schedule when selecting the trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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