Look up Freshdesk tickets from Telegram
Get a quick ticket lookup from the chat you are already using, without switching to Freshdesk just to find a status.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Tickets
Retrieves a list of tickets from freshdesk.
Why this helps
Switching apps to answer a simple ticket question can break focus and add avoidable steps.
- Retrieve ticket information from a Telegram request.
- Avoid an app switch for routine status checks.
- Keep the lookup request and result in a familiar conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis in plain language.
- 3In one instruction, ask Notis to retrieve Freshdesk tickets when a Telegram message clearly requests a ticket lookup.
- 4Choose Telegram's New Message Received trigger and a channel for run reports.
- 5Test with a real request that names a ticket or customer clearly enough to search.
Questions about this workflow
Does this change any tickets?
No. This workflow retrieves a list of matching tickets; it does not update them.
Will it find a ticket from a vague message?
A clear ticket identifier or enough customer context makes a lookup more useful.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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