Keep ticket details current with Telegram clarifications
Carry a useful clarification into the support record before it gets lost in the back-and-forth.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
Clarifications often arrive after a ticket is created, leaving the ticket incomplete unless someone revisits it.
- Add clarified context to an existing ticket.
- Reduce repeated questions caused by incomplete records.
- Keep support work grounded in the latest customer details.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or tell Notis the desired outcome in plain language.
- 3Ask Notis to update the identified ticket when a Telegram message provides a relevant issue clarification.
- 4Choose Telegram's New Message Received trigger and select a channel for run reports.
- 5Test with a real clarification that names or clearly identifies the ticket.
Questions about this workflow
How does Notis know which ticket to update?
Include a ticket number or enough clear conversation context in the Telegram message.
Will unrelated messages change tickets?
The prompt should restrict updates to messages that clearly clarify an identified ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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