Flag a Freshdesk ticket from Telegram
Let a simple button tap mark a known ticket for attention, without stopping to navigate through the help desk.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
When an urgent issue appears in a chat, the extra steps to flag it in the ticket system can be easy to postpone.
- Turn a deliberate button tap into a ticket update.
- Make a priority change easier to act on while in chat.
- Reduce the chance that an urgent issue is left unmarked.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or explain the action to Notis in plain language.
- 3Ask Notis to update the identified ticket's priority when the designated Telegram button is tapped.
- 4Choose Telegram's Callback Query Received trigger and select a channel for run reports.
- 5Test with a real inline button attached to a message that identifies an existing ticket.
Questions about this workflow
Does the button create the ticket reference?
No. The message or workflow context needs to identify which existing ticket the action should update.
Can I use any button tap?
Describe the intended button meaning in the prompt and use the callback trigger for taps.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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