Record ticket follow-up details from Telegram
Keep a promised next step with the ticket it belongs to, while the commitment is still easy to capture.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Update Ticket
Updates an existing ticket in freshdesk.
Why this helps
A follow-up promise can remain in chat and be forgotten when attention moves to another task.
- Keep a follow-up instruction with its support ticket.
- Reduce memory load around customer commitments.
- Make the next step easier for teammates to find.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to set it up in plain language.
- 3Ask Notis to update the identified ticket with a follow-up instruction or date when a Telegram message requests one.
- 4Choose Telegram's New Message Received trigger and a run-report channel.
- 5Test with a real follow-up request that identifies an existing Freshdesk ticket.
Questions about this workflow
Does this schedule a reminder?
No. It records a follow-up detail on the Freshdesk ticket; it does not create a separate reminder.
What if the message has no ticket reference?
Include a clear ticket reference so Notis can connect the request to the right record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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