Start a support ticket with a Telegram button
Give customers a clear way to signal that a chat needs support follow-up.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
A customer may describe a problem in chat without anyone realizing it needs formal follow-up.
- Make a deliberate support request easier to recognize.
- Create a ticket from the surrounding Telegram context.
- Reduce missed requests in informal conversations.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or describe the outcome to Notis in plain language.
- 3Ask Notis to create a Freshdesk ticket when the designated support-request button is tapped, using the available conversation context.
- 4Choose Telegram's Callback Query Received trigger and a channel for run reports.
- 5Test by tapping the actual support button in a conversation with a real request.
Questions about this workflow
What does the button tap provide?
The callback indicates that a user tapped an inline button; the prompt should identify the button's support-request meaning.
Does this work without message context?
The ticket is most useful when the surrounding message or conversation describes the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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