Turn Telegram support messages into Freshdesk tickets
Capture support requests from Telegram in Freshdesk, so they are easier to track and less likely to disappear in chat.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Ticket
Creates a new ticket in freshdesk.
Why this helps
A useful support request can get buried under newer Telegram messages before anyone has time to follow up.
- Keep incoming customer issues in a trackable support queue.
- Reduce the need to copy details between chat and help desk.
- Give the team one place to review and follow up on requests.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Freshdesk to Notis once in the portal.
- 2Create an automation in the portal or tell Notis what you want in plain language.
- 3In one instruction, ask Notis to create a Freshdesk ticket for each new Telegram support request, keeping the message context.
- 4Choose Telegram's New Message Received trigger and select a channel for run reports.
- 5Test with one real support message and check that its ticket appears in Freshdesk.
Questions about this workflow
Does this work with Telegram group messages?
Yes, when the bot can receive the messages. To receive every group message, disable Privacy Mode for the bot in BotFather.
Do I need to map Telegram message fields?
No. Describe in the prompt that each support request should become a ticket; Notis interprets the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Freshdesk. A trigger fires from one place; an action lands in another.
Telegram triggers
Freshdesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Ticket
Creates a new ticket in freshdesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Ticket
Deletes an existing ticket in freshdesk.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Tickets
Retrieves a list of tickets from freshdesk.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List All Tickets
Lists all tickets in freshdesk.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Reply to Ticket
Replies to an existing ticket in freshdesk.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Update Ticket
Updates an existing ticket in freshdesk.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
View Ticket
Views an existing ticket in freshdesk.
Connect any two apps with Notis in the middle.
Telegram and Freshdesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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